what you will do You are an expert in our digital solutions, both software and Hardware. You lead (complex) IT integrations and are end-to-end responsible for the IT component. You support commercial and operational colleagues in a pre-Sales role. You act as a technical advisor for customers and translate their needs into tailored solutions. You handle configuration and implementation on-site or remotely. You communicate effectively with all stakeholders: customers, suppliers, and internal teams. You follow up with customers during the hypercare period after go-live. You manage service requests and IT-related issues from existing customers. You represent DHL Express IT during business performance reviews. You take ownership of internal IT projects and contribute to improving best practices. who you are You hold a Bachelor's degree in Applied Informatics, Computer Science, or equivalent through experience. You have at least 4 years of relevant experience. You have knowledge of WebServices and EDIFACT messages. Development skills are a plus. You have affinity with eCommerce platforms. You are analytically strong and results-oriented. You work accurately and with attention to detail. Taking ownership is second nature to you. You are customer-focused, solution-oriented, and stress-resistant. You communicate fluently in Dutch, French, and English (or are willing to learn). You are flexible in working hours. what to expect At DHL Express, you don't just get a job—you get a career full of opportunities. You will be part of a Business IT organization within the Customer Facing IT team, working closely with our Key Account customers. Growth, coaching, and impact are central in an informal and dynamic work environment. our offer Attractive and competitive salary Performance-based bonus Permanent contract Meal vouchers Eco vouchers Hospitalization insurance Pension and savings plan Cafeteria plan with company car option Mileage allowance Attractive vacation scheme (approx. 35 days) Extensive training and coaching program Real opportunities for career growth